How to cancel a withdrawal yourself
If your withdrawal is still under review, you can stop it:
Go to your pending withdrawal request.
Select Cancel.
The funds will immediately return to your account balance.
Tip: If the balance doesn't update, log out and log back in.
Important: Once a withdrawal enters the "Processing" or "Settlement" stage, it can no longer be cancelled.
Why was my withdrawal cancelled by the system?
If you received a cancellation notification that you didn't initiate, it is likely due to:
Wagering Requirements: Your deposited funds were not wagered at least twice (2x) as per our Terms and Conditions.
Verification Issues: Your account verification is incomplete or documents expired.
Payment Mismatches: The payment details entered did not match your registered account information.
Method Conflict: You attempted to withdraw to a method different from your deposit method.
How to prevent cancellations
Always check your Transaction History to ensure you have met wagering requirements.
Ensure your Account Verification is 100% complete.
Double-check that your bank or e-wallet details are correct.